The Complaints Procedure

Willow Banks Forest School believes that a child or young person should never experience abuse of any kind. We have a responsibility to promote the welfare of all children and young people in our care and to keep them safe. 

Our complaints policy reinforces the expected conduct outlined in the Code of Conduct for every member of staff.

However, if a member of staff, parent, feeder school representative, member of the public or the trustees of the sports ground, have any reason to believe that an adult working for Willow Banks Forest School has acted inappropriately or abused a child or young person, they have a responsibility to take action by reporting to the Forest School Manager or the Designated Safeguarding Lead (DSL). 

This can be done using our complaints form (available by email request or to download from our website), a written letter or statement or by emailing the Manager Victoria Predeth or the Deputy DSL Melanie Ricketts using the forest school email: willowbanksfs@gmail.com